Terms & Conditions
SELECT RESORTS LTD
The following booking conditions relate to the rental of a privately owned villa, apartment or with hotel accommodation where we act as the agent or sub agent for the owner or hotel owner. In the case of any flight bookings we make on your behalf, we operate as agents for the flight seat operator or airline and their booking conditions would apply to the flight portion.
ATOL LICENCE NUMBER 6440
When Select Resorts arrange accommodation with charter or bonded scheduled flights, these are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 6440. We also act as Retail Agents for ATOL Protected Tour Operators in which case the Operator’s ATOL number will be given if the booking is for flight only. Protection extends primarily to customers who book and pay in the United Kingdom. Flights booked independently by you are not protected by our ATOL number.
PAYMENT
DEPOSIT - rental - we require a 25% deposit on booking.
DEPOSIT - flight - we require the deposit specified by the operator or airline which we will advise you of at the time of booking. Scheduled flights to be paid in full at the time of booking. (No credit card surcharge for deposits)
BALANCE - rental - we require the balance of the total holiday cost plus damage deposit if applicable eight weeks prior to departure and we reserve the right to cancel your booking and retain the deposit if the balance remains unpaid after that date.
There is a 2% surcharge on final balances paid by credit card except for hotel reservations.
BALANCE - flight - charter flight balance is due eight weeks prior to departure.
CONFIRMATION
Once you have read the details on the booking form please confirm this by signing and returning one copy to us. We will not take responsibility for any incorrect information on your booking form if you do not sign and return a copy to us. On completion of payment we will send a final confirmation form to you with instructions regarding key collection, directions, management company, information regarding car hire collection. Flight tickets are normally sent out 10-14 days before travel.
CANCELLATION CHARGES
RENTAL - if you have to cancel your booking we would apply the following cancellation charges to the rental costs, which is in line with most rental companies;
ALL CANCELLATIONS: More than 8 weeks: Forfeiture of deposit.
8 weeks or less (56days) prior: 100% of cost.
Select Resorts Ltd will always endeavour to re-let and providing successful, the deposit would be forfeited & partial refund of the balance would be assessed. Please note that insurance is essential. Cancellations must be in writing and signed by the person who signed the booking form.
FLIGHTS - cancellation charges on any flights we have arranged on your behalf will be in accordance with the airline or tour operators booking conditions.
FLIGHTS
Neither Select Resorts Ltd or our flight agents can accept any responsibility for flight delays or changes to schedules, both of which are outside of our control.
TRAVEL INSURANCE
Many clients have their own annual insurance or insurance cover through their credit cards. However, as a service, Select Resorts would be happy to arrange insurance, on line, for clients and would charge a £5 per person administration fee. This would provide you with a refund of cancellation charges if it is for a reason covered by the policy, except the policy excess. If Select Resorts Ltd has not arranged your insurance then it is essential and the lead name’s responsibility, to ensure that adequate cover has been arranged for yourself and your party.
DAMAGE DEPOSIT
A damage deposit is required to protect the owners of privately owned properties against accidental breakages and damage. This sum will need to be received in cleared funds and will be refunded by cheque/credit card (normally in the same way it is paid), less, if necessary, the cost of any replacements or repairs, as soon as we have received a report from the relevant management company (within 8 working days of your departure from the property). It is the rental clients’ responsibility to ensure that all rubbish is placed in bins and the property is left in reasonably clean order, before departure from the property, in order to avoid any additional service charge. Please note that management companies charge when called out due to guests locking themselves out of a property.
TELEPHONE CHARGES
If a telephone is available in the property then a deposit must be paid in advance. In some cases, if use of the phone has been requested, the damage deposit may be withheld until the phone bill has been received.
CAR HIRE
We are very pleased to arrange Car Hire for our rental clients and use car hire companies with a good reputation and with whom we have a good relationship. However, Select Resorts Ltd do not take payment for car hire rentals and the contract is between renters and the car hire rental company and not ourselves. We absolutely recommend that renters always take out insurance with the car rental company to cover the excess that would be due in event of an accident. Please note that there may be regulations which apply under certain European law with regard to child/booster seats which state that all children between 0 – 5years must have a child seat and all children over 5 years but under 1.5m in height must have a booster seat otherwise an on the spot fine may be charged. Please check with a member of reservations on booking car hire.
GOLF BOOKINGS
Select Resorts cannot be held responsible for any golf course's services including; change of tee times, closure of course for any reason or refusal by the golf course of any person to play on the course itself; all of which is outside our control.
ARRIVAL & DEPARTURE TIMES
To ensure that the property you are renting is cleaned and ready for your arrival it is necessary for the property to be vacated by 10.00am. Arrivals may generally occupy from 4pm onwards (please check on booking as some accommodations do differ). Due to the inconvenience it can cause arriving guests, we reserve the right to charge for additional occupancy on a daily basis if the property is not vacated by the time advised. It is sometimes possible to leave later and occupy earlier than the published time in mid and low season. Please check with us prior to departure.
Sometimes a late check in charge may apply, where guests are arriving late in the evening and need to obtain keys. We will inform you if this is the case as soon as we are aware of your flight/arrival time.
ACCOMMODATION
The maximum occupancy (excluding infants) is two persons per bedroom and must not be exceeded unless arrangements for this have been made with Select Resorts Ltd. Over occupation of a property will result in additional charges. In the case of privately owned properties, management services such as maid service, pool, garden maintenance and property repairs will be provided by third party suppliers over whom we have no direct control, contracted direct by the owners.
In the case of individual property where photographs and description are provided, these
are accurate to the best of our knowledge and every effort is made to constantly update the information. Occasionally however, furnishings and other aspects of a particular property may change or vary for reasons beyond our control and for which we cannot accept responsibility.
Additional charges will apply for the misuse of linen and towels and/or if excessive time is required to clean the property after departure. Maids do not wash dishes or launder clients clothing or other items.
SPECIAL REQUESTS
If you have a special request please do let us know. We will note this on your booking form. We regret that we cannot guarantee we will always be able to meet these requests; however, you can be assured that we will do our very best.
POOL HEATING - GUIDELINES
Pool heating is an additional extra when renting a villa. Not all our properties have this facility and there is a charge for this which is dependant on the property being rented. Normally, the minimum period for pool heating is seven days and thereafter the charge will be pro rata.
Many villas have a pool cover and we recommend that if the villa has this facility, the cover be used at night as this does help with the effectiveness of any pool heating. If the cover is left off, no complaints regarding the effectiveness of the pool heating and the temperature of the pool will be entertained. Not all pools come with a cover.
The weather can have an effect on the temperature of the pool and clients should be aware that heavy rain may nullify the effects of pool heating. Also it is unrealistic to expect the pool heating to warm the water more that 8ºC above the average air temperature. Therefore if the average air temperature is say 12ºc then the pool temperature is unlikely to reach a comfortable temperature (most notable during the winter months). If the pool is not used due to bad weather etc the pool heating charge will not be refunded. The expense of heating a pool is incurred in the first couple of days therefore the client will not receive a refund irrespective of the weather and what temperature the pool reaches.
However, where pool heating has been paid for and the management company identify that the heating system unexpectedly fails the client will be awarded a pro-rata refund provided we are informed of the failure at that time.
COMPLAINTS
In order that Select Resorts Ltd may resolve any problem that may arise during the course of your holiday, these must be taken up immediately with the management company whose name will appear on your final confirmation. If you are still not satisfied please then telephone Select Resorts Ltd direct. Select Resorts Ltd cannot accept any responsibility on customers return home, if this procedure is not followed. If you do write to Select Resorts with regard to any complaint you have taken up with the management company and logged with Select Resorts whilst on holiday this must be done within 28 days of your return home from the holiday.
Neither the owner nor the Company shall be liable for the occasional appearance of insects, vermin or other rodents or animals but every reasonable endeavour shall be made to eradicate the same when notified of their presence.
VISA & PASSPORTS
It is your responsibility to check any special passport or visa requirements for the country being visited and we do not take responsibility for informing you of this information.
NO SMOKING LAWS
We advise that the no smoking laws have now been introduced in many of the destinations where we offer holidays, where smoking is prohibited by law inside public buildings. If you would like any further information on this then please do not hesitate to talk to a reservations agent.
PETS
Pets are NOT permitted.
WEBSITE/PRICE ACCURACY
We plan our programme some months in advance and do our utmost to ensure that the details on our website and prices are accurate. Very occasionally prices and information may change. It is important to ensure that you check all the details, and re-confirm the price with us, at the time of booking.
OUR LIABILITY
Our liability is limited to the provision of accommodation as booked. In the event of accommodation becoming unavailable after our confirmation to you, we will immediately advise you of this and endeavour to offer you a suitable alternative. If we are unable to offer a suitable alternative or if the alternative is not acceptable to you, you will be entitled to a full refund of accommodation payments having been received by us. Select Resorts Ltd cannot be held responsible for any building works or noise arising from development external to the property. Select Resorts Ltd cannot accept responsibility for any disturbance caused to clients due to conditions beyond its control and the consequences of which could not have been avoided. This includes natural or nuclear disaster, fire and adverse weather conditions. In the unlikely event of electrical goods failure, i.e. washing machine, dishwasher, tumble dryer, microwave, air conditioning, heating, pool heating, Select Resorts Ltd cannot accept responsibility but will ensure that any extra payment made for any of these services is refunded to the rental client. Whilst we do not exclude or limit our liability to you for any loss or damage sustained by you as a result of negligence of our employees this would not include the property owners, over whom we have no direct control. We would, however, give all reasonable help we can to resolve any dispute that may arise.
SPECIAL OFFERS
Please mention any special offers at the time of booking. Offers will not be applied retrospectively. Confirmation is subject to availability at the time of booking. Offers may be withdrawn at any time.
All particulars herein do not constitute a warranty or any part of an offer or contract, and are subject to alteration.