Terms & Conditions
BOOKING CONDITIONS
SELECT RESORTS LTD
The following booking conditions relate to the rental of a privately owned villa, apartment or with hotel accommodation where we act as the agent or sub agent for the owner or hotel owner. They also relate to any other services booked by Select Resorts Ltd. In the case of any flight bookings we make on your behalf, we operate as agents for the flight seat operator or airline and their booking conditions would apply to the flight portion.
BOOKING YOUR HOLIDAY
All bookings are subject to these terms and conditions and the lead person named on the booking will be deemed to have read, understood and accepted these terms and conditions should they book accommodation and/or other services with Select Resorts Ltd. It is the lead person's responsibility to ensure all other members of the party have read, understood and accepted these terms and conditions also.
Adults must generally be over 18 years of age in order to make accommodation bookings with Select Resorts Ltd and for some accommodation, over 25 years of age.
We will only be responsible for the accommodation and services booked through Select Resorts Ltd, and not for any other services you may make not booked or made with Select Resorts Ltd.
Bookings made online:
Once you make a booking for accommodation or services online through the Select Resorts Ltd website we will be able to confirm this within 2 working days of you submitting the booking.
No confirmation of a booking can be made without the deposit and/or balance payment being made.
Once we confirm your booking we will send you a return confirmation/invoice email. The lead person named on the booking will be responsible for ensuring the information outlined on this confirmation/invoice is correct, such as dates of travel and all other information regarding the holiday. This also includes ensuring the correct spelling of names is provided. Any corrections or alternations will incur a charge as mentioned in the Cancellation & Amendment Section below.
Bookings cannot be made online if the date of departure is within 3 days. However, you are welcome to telephone us and we will be able to book accommodation for you at this short notice provided our office hours are open. Our telephone number is 01202 786490.
Bookings made by telephone or email directly with a reservationist:
You are welcome to enquire or make a booking via telephone or email and speak to our reservations department. Our telephone number is 01202 786490.
The booking will be deemed confirmed once we send you confirmation of the booking via email. The lead person named on the booking will be responsible for ensuring the information outlined on this confirmation is correct, such as dates and all other information regarding the holiday. This also includes ensuring the correct spelling of names is provided. Any corrections or alternations will incur a charge as mentioned in the Cancellation & Amendment Section below.
No confirmation of any booking can be made without the deposit and/or balance payment being made.
PAYMENTS
DEPOSIT - rental - we require 25% deposit on booking, except where otherwise stated. This is non-refundable.
DEPOSIT - flight - we require the deposit specified by the operator or airline which we will advise you of at the time of booking. Scheduled flights to be paid in full at the time of booking.
BALANCE - rental - we require the balance of the total holiday cost plus damage deposit if applicable eight weeks prior to departure and we reserve the right to cancel your booking and retain the deposit if the balance remains unpaid after that date.
If the accommodation is booked less than 8 weeks before departure we require the full payment for the holiday and damage deposit to be made.
There is a 2% surcharge on final balances paid by credit card. There is no 2% charge where payment is made by debit card, cheque or by bank transfer. Please note any payments made by cheque are to be received 9 weeks prior to departure to allow for clearance. Select Resorts Ltd will not accept any responsibility for cash sent through the post and would not recommend this.
BALANCE - flight - charter flight balance is due eight weeks prior to departure.
All payments must be received by the due date; if this condition is not met the holiday will be considered as being cancelled by you.
CONFIRMATION
Once you have read the details on the booking form please confirm this by signing and returning one copy to us. We will not take responsibility for any incorrect information on your booking form if you do not sign and return a copy to us. On completion of payment we will send a final confirmation form to you with instructions regarding key collection, directions, management company, information regarding car hire collection. Flight tickets are normally sent out 10-14 days before travel.
CANCELLATION & AMENDMENT TERMS & CHARGES
Cancellation by you:
RENTAL - if you have to cancel your booking we would apply the following cancellation charges to the rental costs;
ALL CANCELLATIONS: More than 8 weeks: Forfeiture of deposit.
8 weeks or less (56days) prior: 100% of cost.
Select Resorts Ltd will always endeavour to re-let and providing successful, the deposit would be forfeited & partial refund of the balance would be assessed. Please note that insurance is essential. Cancellations must be in writing and signed by the person who signed the booking form.
FLIGHTS - cancellation charges on any flights we have arranged on your behalf will be in accordance with the airline or tour operators booking conditions
Amendments by you:
If you require minor amendments to be made to your booking, which are deemed possible, these will incur an administration charge of £20.
Once a booking for accommodation is confirmed and paid for, we cannot change or transfer this booking to an alternative property or to alternative rental dates. Therefore any request to change accommodation or change rental dates will be treated as a cancellation and the cancellation charges as above will apply.
Cancellation & Amendments by us:
Sometimes we will need to make minor or significant amendments to your booking.
Select Resorts Ltd makes every effort to ensure the advertised descriptions are correct, however, we do not own any of the accommodation and therefore cannot control or prevent changes. Changes to property details are very infrequent, however, we reserve the right to make changes to these arrangements should we become aware of them and inform you of these changes as soon as possible. No compensation will be payable by Select Resorts Ltd in such cases. No claims will be accepted for costs or additional expenses incurred as a result of such changes.
In the unlikely event of accommodation becoming unavailable after our confirmation to you, we will immediately advise you of this and endeavour to offer you a suitable alternative. If we are unable to offer a suitable alternative or if the alternative is not acceptable to you, you will be entitled to a full refund of accommodation payments having been received by us. No compensation will be payable by Select Resorts Ltd and Select Resorts Ltd will not be responsible for payment relating to any service booked in conjunction with the accommodation that has not been made directly with us.
FLIGHTS
Occasionally an airline will change flight times and dates and if you have booked flights via Select Resorts Ltd, we will advise you as soon as we are made aware. Neither Select Resorts Ltd or our flight agents can accept any responsibility for flight delays or changes to schedules, both of which are outside of our control.
Should your flight be cancelled, whether booked via Select Resorts Ltd or not, we will take no responsibility for any expenses or losses you may incur. Please note, regardless of flight cancellations or amendments, any accommodation booked through Select Resorts Ltd, will still be subject to the cancellation terms outlined above.
Should we arrange flights on your behalf, it is your responsibility to inform us of any dietary needs, or disability requirements or other ancillary service offered by the airline. We will pass on your requirements to the airline but cannot take responsibility if they fail to provide these services.
FINANCIAL SECURITY & ATOL LICENCE NUMBER 6440
When Select Resorts arrange accommodation with charter or bonded scheduled flights, these are ATOL protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 6440. We also act as Retail Agents for ATOL Protected Tour Operators in which case the Operator's ATOL number will be given if the booking is for flight only.
Protection extends primarily to customers who book and pay in the United Kingdom. Flights booked independently by you are not protected by our ATOL number. In the event we book flights on your behalf using your credit card via an airline website, these will not be covered by our ATOL number.
VISA & PASSPORTS
It is your responsibility to check any special passport or visa requirements for the country being visited and we do not take responsibility for informing you of this information.
It is also your responsibility to ensure your passport is valid for travel and remains in date past your date of return (usually at least by 6 months).
Select Resorts Ltd will take no responsibility for a failure on your part to ensure visas and passports are valid and in accordance with the requirements of your travel.
TRAVEL INSURANCE
It is a condition of booking that you take out adequate holiday insurance and the lead name's responsibility, to ensure this cover has been arranged for the party. Many clients have their own annual insurance or insurance cover through their credit cards. However, as a service, you can organise your travel insurance on line via Select Resorts Ltd website. This would provide you with a refund of cancellation charges if it is for a reason covered by the policy, except the policy excess. It is your responsibility to check the suitability of any insurance booked and any pre-existing medical conditions must be reported to the insurance company prior to purchasing any cover.
DAMAGE DEPOSIT
A damage deposit is required to protect the owners of privately owned properties against accidental breakages and damage. This sum will need to be received in cleared funds and will be refunded by cheque/credit card (normally in the same way it is paid), less, if necessary, the cost of any replacements or repairs, as soon as we have received a report from the relevant management company (within 8 working days of your departure from the property). It is the rental clients' responsibility to ensure that all rubbish is placed in bins and the property is left in reasonably clean order, before departure from the property, in order to avoid any additional service charge. Please note that management companies charge when called out due to guests locking themselves out of a property. Rental clients are not permitted to move any furniture or equipment without prior written consent from Select Resorts Ltd.
TELEPHONE CHARGES
If a telephone is available in the property then a deposit must be paid in advance. In some cases, if use of the phone has been requested, the damage deposit may be withheld until the phone bill has been received.
AIR CONDITIONING
Please keep windows and doors closed whilst air conditioning is in use within the property and please do not leave the air conditioning on whilst the property is unoccupied. Excessive use of air conditioning will be charged for.
CAR HIRE
We are very pleased to arrange Car Hire for our rental clients and use car hire companies with a good reputation and with whom we have a good relationship. However, Select Resorts Ltd do not take payment for car hire rentals and the contract is between renters and the car hire rental company and not ourselves. You may also book car hire directly through the link on our website, through Holiday Autos. Once booked, you will be subject to the terms and conditions outlined by Holiday Autos for this car hire booking and we will take no responsibility for any accidents or damage or any failures on behalf of the car hire company. We absolutely recommend that renters always take out insurance with the car rental company to cover the excess that would be due in event of an accident. Please note that an age limit for hiring a rental car often applies so it is your responsibility to check you or a member of your party to permitted to drive. Please note that there may be regulations which apply under certain European law with regard to child/booster seats which state that all children between 0 - 5years must have a child seat and all children over 5 years but under 1.5m in height must have a booster seat otherwise an on the spot fine may be charged. Please check with a member of reservations on booking car hire.
GOLF BOOKINGS
Select Resorts cannot be held responsible for any golf course's services including; change of tee times, closure of course for any reason or refusal by the golf course of any person to play on the course itself; all of which is outside our control.
ARRIVAL & DEPARTURE TIMES
To ensure that the property you are renting is cleaned and ready for your arrival it is necessary for the property to be vacated by 10.00am. Arrivals may generally occupy from 4pm onwards (please check on booking as some accommodations do differ). Due to the inconvenience it can cause arriving guests, we reserve the right to charge for additional occupancy on a daily basis if the property is not vacated by the time advised. It is sometimes possible to leave later and occupy earlier than the published time in mid and low season. Please check with us prior to departure.
Sometimes a late check in charge may apply, where guests are arriving late in the evening and need to obtain keys. We will inform you if this is the case as soon as we are aware of your flight/arrival time.
ACCOMMODATION
The maximum occupancy (excluding infants) is two persons per bedroom and must not be exceeded unless arrangements for this have been made with Select Resorts Ltd. Over occupation of a property will result in additional charges. In the case of privately owned properties, management services such as maid service, pool, garden maintenance and property repairs will be provided by third party suppliers over whom we have no direct control, contracted direct by the owners.
In the case of individual property where photographs and description are provided, these are accurate to the best of our knowledge and every effort is made to constantly update the information. Occasionally however, furnishings and other aspects of a particular property may change or vary for reasons beyond our control and for which we cannot accept responsibility.
Additional charges will apply for the misuse of linen and towels and/or if excessive time is required to clean the property after departure. Maids do not wash dishes or launder clients clothing or other items.
SPECIAL REQUESTS
If you have a special request please do let us know. We will note this on your booking form. We regret that we cannot guarantee we will always be able to meet these requests; however, you can be assured that we will do our very best.
Where an extra bed has been ordered and paid for, it must be noted these are fold up 'camp' style beds and baby cots are usually of the 'travel cot' style.
POOL HEATING
Pool heating is an additional extra when renting a villa. Not all our properties have this facility and there is a charge for this which is dependant on the property being rented. Normally, the minimum period for pool heating is seven days and thereafter the charge will be pro rata. Many villas have a pool cover and we recommend that if the villa has this facility, the cover be used at night as this does help with the effectiveness of any pool heating. If the cover is left off, no complaints regarding the effectiveness of the pool heating and the temperature of the pool will be entertained. Please note, however, not all pools come with a cover.
The weather can have an effect on the temperature of the pool and clients should be aware that heavy rain may nullify the effects of pool heating. Also it is unrealistic to expect the pool heating to warm the water more that 8ºC above the average air temperature. Therefore if the average air temperature is say 12ºc then the pool temperature is unlikely to reach a comfortable temperature (most notable during the winter months). If the pool is not used due to bad weather etc the pool heating charge will not be refunded. The expense of heating a pool is incurred in the first couple of days therefore the client will not receive a refund irrespective of the weather and what temperature the pool reaches. However, where pool heating has been paid for and the management company identify that the heating system unexpectedly fails the client will be awarded a pro-rata refund provided we are informed of the failure at that time.
COMPLAINTS
In order that Select Resorts Ltd may resolve any problem that may arise during the course of your holiday, these must be taken up immediately with the management company whose name will appear on your final confirmation. If you are still not satisfied please then telephone Select Resorts Ltd direct. Select Resorts Ltd cannot accept any responsibility on customers return home, if this procedure is not followed. If you do write to Select Resorts with regard to any complaint you have taken up with the management company and logged with Select Resorts whilst on holiday this must be done within 28 days of your return home from the holiday.
Neither the owner nor the Company shall be liable for the occasional appearance of insects, vermin or other rodents or animals but every reasonable endeavour shall be made to eradicate the same when notified of their presence.
BEHAVIOUR
It is your responsibility as the rental client to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or causes damage or risk of damage to the accommodation or furniture and equipment within the accommodation. This also includes ensuring you show consideration for your fellow airline passengers and any other third parties. Should your behaviour not be deemed acceptable by Select Resorts Ltd, by the on site management company, by an accommodation owner or by any airline or other person in authority, all of your holiday arrangements may be terminated. In cases such as these, Select Resorts Ltd will cease to have liability or responsibility to you immediately and no refunds, compensation payments or reimbursements you may incur will be made. Additionally, you will be liable to reimburse Select Resorts Ltd for any expenses whatsoever it incurs as a result of your behaviour.
NO SMOKING LAWS
We advise that the no smoking laws have now been introduced in many of the destinations where we offer holidays, where smoking is prohibited by law inside public buildings. If you would like any further information on this then please do not hesitate to talk to a reservations agent.
PETS
Pets are NOT permitted.
BROCHURE/WEBSITE/PRICE ACCURACY
We plan our programme some months in advance and do our utmost to ensure that the details in our brochure/website and prices are accurate. Very occasionally prices and information may change or a printing error may occur. It is important to ensure that you check all the details, and re-confirm the price with us, at the time of booking.
There may also be changes made to our descriptions due to situations outside of our control, such as facilities becoming unavailable due to adverse weather conditions and we will not always be aware of this in advance.
We reserve the right to change information and/or prices on our website or within our brochure at any time without prior notification.
OUR LIABILITY
Our liability is limited to the provision of accommodation as booked. Select Resorts Ltd are not always informed of building work and/or noise, which may be carried out by local authorities, private developers or by neighbouring properties. We have no control over building work such as this and nor are we given any prior notice. Therefore, Select Resorts Ltd cannot be held responsible for any building works or noise arising from development external to the property. Where we are aware in advance we will do our best to inform you, however, as already stated, this is not always possible. Select Resorts Ltd cannot accept responsibility for any disturbance caused to clients due to conditions beyond its control and the consequences of which could not have been avoided and no compensation for this is payable. This includes, but is not limited to, natural or nuclear disaster, fire, adverse weather conditions, and unavoidable technical problems with transport, closure or congestion of airports. In the unlikely event of electrical goods failure, i.e. washing machine, dishwasher, tumble dryer, microwave, air conditioning, heating, pool heating, Select Resorts Ltd cannot accept responsibility but will ensure that any extra or a proportion of the payment made for any of these services is refunded to the rental client. Please note that supplies of electricity and/or water may not always be as reliable as in the UK and breaks in supply may occur. We cannot be held responsible for this or any other lack of facility which is beyond our control. Whilst we do not exclude or limit our liability to you for any loss or damage sustained by you as a result of negligence of our employees this would not include the property owners, over whom we have no direct control. We would, however, give all reasonable help we can to resolve any dispute that may arise.
DATA PROTECTION
In making your booking you consent to this information being passed on to the relevant persons. We will need to pass on the information you provide to us, such as name, special requirements, flight times etc to other relevant suppliers in order to ensure your booking can be made. For example, we will need to make management companies aware of your arrival and departure times, name and in some cases telephone number in order for them to ensure the property is ready for you and in order to arrange to meet and have keys available for you. Where we have to give them a telephone number we will contact you to ensure you are happy with this. We will take full responsibility for ensuring that proper security measures apply to protect your information and nor will we pass on information to any person not responsible for part of your travel arrangements. Please note, however, we may be required by law to pass on information to public authorities such as customs/immigration or to the police.